Why Solahart continues to be a trusted brand in solar energy

As Australia’s pioneer of solar water heating and an active part of the local solar energy sector for over 65 years, we are concerned about recent reports of questionable and unlawful activities by some solar companies. These activities include high-pressure sales tactics, price inflation, and closing down to avoid paying debts and honouring warranties, leaving their customers without support.

According to the Sunny Side Up report from the Consumer Action Law Centre, since 2011, almost 700 solar energy companies have gone bust or are no longer trading, leaving about 650,000 customers without support or warranties – more than 30% of the 2,000,000 homeowners and businesses who have installed a solar power system.

Unfortunately, some of the unscrupulous solar energy providers that have gone bust have ‘phoenixed’ into new solar companies, just to avoid paying debts and honouring warranties; by changing their company name, the business is no longer liable for their existing installations, leaving customer systems stranded without support.

Without warranties or the backing of a solar company that is able to provide ongoing maintenance service or repairs, when the ‘orphaned’ solar systems on roofs across the country stop working, they will no longer produce a return on investment, nor reduce their owners’ future power bills. There may also be safety risks involved with just ignoring a solar power system; if the system is orphaned, then routine maintenance will be ignored which could result in a potentially unsafe solar installation. Solahart recommends regular servicing and maintenance to ensure your system functions at its peak performance and to keep your home safe.

The few companies that are practising unethical and unlawful tactics can give the industry a bad reputation.

At Solahart, we have become a trusted brand in solar energy over the past 65 years by creating innovative, high-quality systems, supplying accurate information and providing exceptional warranty and service support.

These are the minimum standards that we guarantee.

 

       

No-pressure sales tactics, obligation free assessments and no hidden costs. Our qualified Solahart solar experts visit your home to discuss your family’s energy needs and usage patterns as well as to assess your property so they can recommend the best solar solution system for you. All this at no charge, and with no obligation to purchase. They also explain the installation process, running costs and provide details on Solahart warranties.

Our Solahart savings estimator is conservative which means you are not given an inflated number that encourages you to buy our products. We believe it’s essential you receive current and correct information to make your own informed choices about solar energy products, so in addition to realistic estimated savings, we also provide information on current Solahart promotions, interest-free offers and any Government incentives that may be available.

Since pioneering the first Australian solar hot water system in 1953, we have continually improved the technology, efficiency and range of Solahart products powered by the sun.

Exciting recent innovations include the introduction of Solahart PowerStore - Australia’s first solar-smart electric water heater. This world-leading smart technology developed, designed and built in Australia is designed to heat water using solar power that would otherwise be sent back to the grid - providing an affordable energy storage solution and helping reduce energy bills.

We have also recently launched our very own Solahart Silhouette panels, a stylish solar panel with advanced cell technology for higher yields, only available through Solahart.

To ensure our products are efficient and reliable we only use the highest quality parts. Our solar power systems only use world-leading panels and inverters, and we rigorously test individual components and complete systems in a variety of Australian conditions – some of the harshest on the planet – to ensure maximum results and longevity.

This approach has seen Solahart set the standard for testing and evaluating solar systems in Australia and has earned us an unparalleled reputation for quality and efficiency.

Only a completely trained and experienced Solahart installer can install Solahart solar water heaters, solar power and battery storage systems. This means a trouble-free process and a system that will be connected safely and in accordance with industry guidelines. All Solahart solar power installers are CEC accredited, and we are part of the CEC retailer code of conduct.