Solahart Customer Support – Help & Troubleshooting
Find Answers, Resolve Issues, and Get Back on Track
EcoNet Messages
| Message Displayed in your EcoNet™ App | Instructions |
| System communication fault detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| Compressor shutdown due to abnormal temperature. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| Temperature sensor fault detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| High refrigerant pressure detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| Low refrigerant pressure detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| Controller fault detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| Inverter memory (EEPROM) fault detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| High heat-exchanger temperature detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
Low heat-exchanger temperature detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| Circulation pump fault detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| Fan/blower fault detected. Your water heater needs servicing. | Call 1800 638 011 or contact your nearest Solahart Dealer |
| Emergency heating is active to protect the system during cold conditions. | No action required |
| Freeze protection active. | |
System is performing a high-temperature sterilisation cycle to prevent bacterial growth. |
